How can we help you?
Just type in your question or search our top FAQs below.
I have been unable to find a document referenced in one of your specifications. Where else can I find this information?
If you’re looking for a spec document, please check our Specification Library first. Go to “Search Spec Library” to refine your search by project category, subcategory, and document type. If you are an employee of a CableLabs member or vendor company, you can also check InfoZone, a CableLabs document repository system for non-public information. You must create an online account to access it.
If you’re still having trouble finding what you need, please contact us.
There is no fee for a vendor to become involved with CableLabs. If you’re interested in becoming part of a Working Group or participating as a Visiting or Contributing Engineer, start by filling out an inquiry form and signing the appropriate agreement forms. Once you’re approved, we’ll get back to you with further details.
If you’re interested in only reviewing Draft Specifications, request to participate by creating a vendor account, selecting projects you are interested in, and signing the related agreements.
If you’re involved in the cable industry as a non-cable network platform, manufacturer or content provider, we would love to have you on board as a member of our vendor community. There are a few ways you can participate:
- Join a CableLabs Working Group to contribute in Specification and Test Plan drafting which you can then implement for your device. If you’re interested, fill out this form and select “Working Group” from the first drop-down menu. You must sign an NDA and other agreements.
- A Working Group is a group of Subject Matter Experts from CableLabs, MSOs and manufacturers – that have signed the appropriate CableLabs NDA and IPR Agreements – and are working on all or a portion of a CableLabs’ initiative.
- Join as a Visiting Engineer or Contributing Engineer on a part-time basis for at least 6 months. One of the many advantages of this hands-on participation is an opportunity to bring your compliant product to market faster. If you’re interested, please register your company for a CableLabs account. this form and select “Contributing Engineer” or “Visiting Engineer” from the first drop-down menu. You must sign an NDA and other agreements.
- A Visiting Engineer is an employee of a manufacturer who spends time at CableLabs working on a CableLabs initiative for a certain period of time in accordance with a Visiting Engineer agreement. Contributing Engineers are similar to Visiting Engineers except they are not located at CableLabs.
- Access InfoZone to review Draft Specifications 30 to 60 days prior to public issuance. Request to participate in the drafting of specifications by requesting to join a working group.
- Work with CableLabs on a well-defined co-innovation project. This is an opportunity to combine forces and expertise to bring new technology to market in 3 to 5 years. If you’re interested in partnering with us or learning more about this program, please email us at firstname.lastname@example.org.
- Join us in events like Envision Vendor Forum and CableLabs Summer Conference to engage in discussions with other operators, exhibiting vendors, and CableLabs staff.
- Envision Vendor Forum is a free event for companies who are building technology for the global cable & mobile industry. This event is your secret weapon to know what the technology strategies will be for the largest cable, broadband and mobile operators around the world.
- CableLabs Summer Conference is where you can learn about latest developments on the technical landscape of the cable industry and how members are adopting and deploying new CableLabs technologies.
I have a specific question about a modem and my cable company is not able to help me. How do I find the information I need?
As a testing and certification lab, our job is to make sure all the devices we test function according to the manufacturer and industry specifications. Unfortunately, we are not able to address questions about a specific device once it’s been certified. We recommend contacting the device manufacturer directly.
All certification testing is now done through Kyrio, a subsidiary of CableLabs. Working in close collaboration with cable operators and equipment manufacturers, we’ve developed various specifications to ensure interoperability between all the cable devices, modems, wireless access gateways, set top boxes, TVs, phones and other smart devices that pass through the Kyrio testing lab.
Kyrio performs a stewardship role for all Certification and Qualification Programs designed by CableLabs. Kyrio’s testing services teams are the same people that ran the CableLabs test programs before Kyrio was created; it’s the same folks running the same lab.
You can learn more about the types of certification testing we do and how to submit your device for certification on Kyrio’s website.
Here’s a current list of all the CableLabs member companies world wide.
For over 30 years, we’ve worked with some of the biggest players in the cable industry to research and develop cutting-edge technologies that connect millions of people around the world. By becoming a CableLabs member, you will get the support you need to innovate, develop, and test next-generation products that will shape the future.
Visit our member benefits page for more information.
To be qualified for membership, a cable company must be an operator of cable-based communication systems which means systems that substantially provide, or previously substantially provided, communication services over a physical network that was founded on last-mile coaxial cable architecture connecting to subscribers. You may register your company for membership here. Please contact our Membership Team at email@example.com for more information.
Membership dues are determined on the basis of cable revenue. Please reach out to the Membership Team at firstname.lastname@example.org for more information.
To be qualified for membership, a cable company must be an operator of cable-based communication systems which means systems that substantially provide, or previously substantially provided, communication services over a physical network that was founded on last-mile coaxial cable architecture connecting to subscribers. You may register your company for membership here. Please contact email@example.com.
Please note member companies do not include non-cable network platforms, manufacturers or content providers.
Visit our member benefits page for more information.
If you’re not a cable system operator, you can still engage with CableLabs by joining our growing community of technology vendors. As a vendor, you can get access to non-public documents, including Draft Specifications, participate in writing of those documents, or work with us on new technologies.
Visit our vendor benefits page for more information.
We are always on the lookout for future thinkers and innovators to join our team. It doesn’t matter if you’re still in school or are a seasoned professional looking for new opportunities. If you’re passionate about technology, let’s chat. You can see a a list of current open positions and internships and apply here.
Please fill out this form and we’ll be sure to get back to you.
Please contact Ann Finnie, Global Communications Director, at firstname.lastname@example.org.
As a contractor with one of CableLabs member companies, you can request to create a CableLabs account by filling out the Contact Us form and selecting “My Account” under topic selection.
f you’re having trouble creating or accessing your account, please contact email@example.com for assistance.
I have an account, but I now work for a different CableLabs member company. How can I update my account?
Please log in to your CableLabs account to update your profile.
To create an account, please register for an account using your company email address. Once we check everything on our end, we’ll send your login information via email.
Lighthouse Member Engagement
Who owns the Intellectual Property generated during the course of the work between CableLabs and Lighthouse Member?
Any questions as to ownership of intellectual property will be decided on a case-by-case basis between CableLabs and the Lighthouse Member and consistent with the terms of the CableLabs membership agreement.
Generally, CableLabs and the Lighthouse Member will fund their respective activities/contributions to the work necessary achieve the mutually agreed objective(s). As applicable or necessary, CableLabs and the Lighthouse Member may agree explicitly to pool resources to complete some portions of the associated work.
Based on needs to commercialize and ensure broad adoption of the innovation, CableLabs will develop a listing of the attributes it needs in a Lighthouse Member, conduct the research to identify potential Lighthouse Members and then work with the Lighthouse Member that best meets the needed attributes.
The Lighthouse Member responsibilities will be determined between the Lighthouse Member and CableLabs on a case-by-case basis. Generally the Lighthouse Member implements the CableLabs innovation in their network to gain further knowledge and actual commercial results that can be shared with the cable industry.
CableLabs will deliver a Proof of Concept, code, Alpha/Beta products, and work with the Lighthouse Member to determine the best approach to apply CableLabs’ innovation to ensure its broad adoption for the benefit of the cable industry.
The full benefits of these engagements are dependent on the successful adoption of the resulting product/technology and can vary widely. Past Lighthouse Members have benefitted by being among the earliest to access and apply the innovations resulting from the engagement. In these engagements, Lighthouse Members have worked directly with the CableLabs innovators and supporting staff to transform compelling concepts into scalable technologies and products. This also included the promotional value of being on the forefront of delivering compelling innovations to their customers via these engagements.
Benefits could include:
- Testing the solution or technology early to ensure alignment to their own strategic goals
- Identify and plan changes necessary for back office and field operations
- Help drive the requirements in the solution as it gets development
These engagements allow the Lighthouse Member to be a leader in applying a CableLabs innovation and demonstrate its commercial and economic benefit in the context of its business and ecosystem.
- A Lighthouse Member will have certain attributes including, but not limited to networks, customers, knowledge and expertise, resources, or the strategic interest necessary to accelerate the application or adoption of CableLabs innovation at scale.
- A Lighthouse Member enables CableLabs innovation beyond what CableLabs can do itself and assists in making sure the innovation moves out of the lab and accrues to the benefit the wider cable industry.
A Lighthouse Member is a CableLabs member that works together with CableLabs’ during initial efforts to commercialize a select innovation, technology and/or related specifications and standards that are applied in products/services for the benefit of the cable industry and its customers. The Lighthouse Member’s contributions include but are not limited to testing or otherwise applying the technology with the intent to develop products or services that will be included in its offering.