Reliability & Experience

Reshaping the Customer Experience With Agentic AI
September 29, 2025
Over the last year, the term agentic AI has become ubiquitous. It’s been described as everything from a personal assistant to a replacement for human workers. In reality, agentic AI is a powerful new form of automation that is most effective when given clear tasks, guided by expert information and integrated with human-in-the-loop workflows to […]

Network Comprehension: Teaching AI to Monitor Your Network Traffic
July 17, 2025
In November 2024, CableLabs released NetLLM: Your Handy Automated Network Assistant. NetLLM is a set of tools that collects metrics from the network and passes them as text to an out-of-the-box Large Language Model (LLM) trained on natural language for analysis. This approach works well and has the added benefit of allowing people to communicate […]