Data Elements and TR-181 – Connect to the PNM Data You Need
Remote Wi-Fi troubleshooting is the keystone of good customer experience and reduced support costs. The ultimate iteration of this is a fully automated proactive...
Reliability Archive
Cable-centric Reliability
No doubt our cable industry has a unique culture of working and innovating together to solve technical issues. But there are best practices from...
10G, Reliably
The 10g platform is going to provide reliable service. As the cable industry embarks on the development of 10G services, there is a lot...
Now Announcing Wi-Fi CERTIFIED Data Elements™—Inventing the Standard in Wi-Fi PNM
Last year we announced that we’re working with the Wi-Fi Alliance to develop a standard for Key Performance Indicator (KPI) capture in a Wi-Fi...
A Better Wi-Fi Experience with Dual Channel Wi-Fi™
At least 15 percent of customer service calls are Wi-Fi related, ranging from poor connections to video playback issues, translating to more than $600...