agentic AI

Reshaping the Customer Experience With Agentic AI
September 29, 2025
Over the last year, the term agentic AI has become ubiquitous. It’s been described as everything from a personal assistant to a replacement for human workers. In reality, agentic AI is a powerful new form of automation that is most effective when given clear tasks, guided by expert information and integrated with human-in-the-loop workflows to […]

Empowering Field Operations with Agentic AI
March 7, 2025
Field operations teams are essential for ensuring the seamless performance of modern networks, including hybrid fiber coax (HFC), fiber and mobile infrastructures. However, as networks grow in complexity, traditional troubleshooting methods — manual workflows, static documentation and reliance on expert technicians — struggle to keep pace. Enter Agentic AI, a transformative approach that embeds intelligent, […]