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PlusOne Communications

Customer service departments are notorious for having, but not using, data and technology. Phone stats, scheduling, QA, customer satisfaction, NPS, sales conversations, call recordings, truck rolls… everything is measured or monitored however, everything is viewed independently and nothing has been truly operationalized.

TrackOne combines and correlates all of this data with the actual voice of the customer giving organizations unprecedented and actionable visibility into issues affecting P&L and the Customer Experience.

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