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Reliability

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Data Elements and TR-181 – Connect to the PNM Data You Need

December 11, 2019

Remote Wi-Fi troubleshooting is the keystone of good customer experience and reduced support costs. The ultimate iteration of this is a fully automated proactive network maintenance system, where Wi-Fi issues are resolved before they impact your customer. When Wi-Fi becomes self-healing, customers enjoy seamless access to your services. The first steps to enable this bright […]

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Cable-centric Reliability

August 29, 2019

No doubt our cable industry has a unique culture of working and innovating together to solve technical issues. But there are best practices from other communities which we can build from; these practices inform how we can continue to develop toward more reliable services. By “reliable,” as it relates to service, I mean reliable, available, […]

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10G, Reliably

July 31, 2019

The 10g platform is going to provide reliable service. As the cable industry embarks on the development of 10G services, there is a lot of work ahead, but we already have a strong foundation of experience and technology to build upon. The 10 Gbps goal is about performance. But it must come with low cost, […]

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Now Announcing Wi-Fi CERTIFIED Data Elements™—Inventing the Standard in Wi-Fi PNM

June 25, 2019

Last year we announced that we’re working with the Wi-Fi Alliance to develop a standard for Key Performance Indicator (KPI) capture in a Wi-Fi network—now officially called Wi-Fi CERTIFIED Data Elements. Optimized and reliable residential Wi-Fi will be critical to deploying 10G and this standard addresses many of the major Wi-Fi PNM-related pain points identified […]

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A Better Wi-Fi Experience with Dual Channel Wi-Fi™

May 21, 2019

At least 15 percent of customer service calls are Wi-Fi related, ranging from poor connections to video playback issues, translating to more than $600 million in annual support costs for the cable industry (in North America alone). As the Wi-Fi industry looks for ways to increase speed, coverage and support for more devices in the […]

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